London's iconic buildings upgrade their systems

Historic Royal Palaces (HRP) has upgraded its telecoms infrastructure to improve communication across different sites, and enhance visitor experience.

Voice over Internet Protocol (VoIP) is being used to process bookings and receive enquiries from visitors to Tower of London, Hampton Court Palace, Kensington Palace, Kew Palace and Queen Charlotte’s Cottage.

Communications supplier Actimax, which implemented an integrated systems from Alcatel, provides 24 hour technical and maintenance support.

The system includes hot desking, reduced call charges and audio and video conferencing. Users can also log on from anywhere on the network and communicate and share documents easily between sites.

HRP had previously been using eight separate telephone systems across the six locations.

But the consolidation of telephone systems has reduced the burden on staff, said HRP's IS projects manager, Barbara Crow.

“We needed to update our system and make working at multiple sites easier for our team," she said.

"Staff are now happily free seating with their new telephone numbers from site to site."

“This means that staff have just one office telephone number and one voicemail to manage.”

See also:

Fife Council saves millions on phone bills

Numbers can "follow" users for quicker access and easier administrative control  26 Aug 2008

Nortel goes 3D with web.alive

New acquisition and prototype technology could bolster online conferencing offerings  21 Aug 2008

Intel talks up wake-up calls

Remote wake-up could cut energy costs, says chipmaker  15 Aug 2008

Tesco offers unlimited VoIP calls

New deal set to compete with landline services  12 Sep 2007

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